Director Quality Management

Job Functions:

Skill:

Strategic and Operational Planning for Quality

• Develop and implement the comprehensive quality strategy, aligned with the company’s vision and strategic objectives.
• Prepare annual and quarterly action plans that translate the strategy into tangible programs and initiatives.
• Collaborate with all departments to integrate quality objectives into their operational plans.
• Submit periodic reports to top management, highlighting progress, challenges, and improvement initiatives.

Policy and Procedure Development

• Develop and update the Quality Policies and Procedures Manual, ensuring full alignment with international standards (ISO, etc.).
• Regularly review and audit all quality-related policies and procedures to maintain continuous improvement.
• Work closely with other departments to develop operational policies that align with quality standards.

KPIs and Performance Monitoring

• Establish a comprehensive KPI system across all departments to systematically measure quality performance.
• Develop quality-specific KPIs at the group and department levels.
• Conduct regular analysis of performance results, submit detailed reports, and recommend corrective actions.
• Integrate quality KPIs into the company’s Balanced Scorecard.

Quality Control and Performance Auditing

• Develop and implement a comprehensive quality control program covering all operational and administrative processes across departments and branches.
• Conduct regular quality audits to ensure all departments comply with approved quality standards.
• Prepare quality audit reports with corrective and preventive action plans, submitting them to senior management.
• Manage the complaints and suggestions system to ensure effective feedback for continuous improvement.

Certifications and International Accreditations

• Lead all efforts related to obtaining ISO certifications (ISO 9001, ISO 45001, ISO 14001) and other international accreditations.
• Collaborate with external consultants and certification bodies to ensure full readiness for certification audits.
• Ensure full compliance with all international and local regulations related to quality, environment, health, and occupational safety.
• Oversee the preparation for external audits, ensuring successful outcomes.

Continuous Improvement Program

• Foster a continuous improvement culture across the company.
• Continuously monitor and analyze processes to detect weaknesses and improvement opportunities.
• Launch improvement initiatives and programs that enhance efficiency, quality, and waste reduction.
• Apply Lean, Six Sigma, and other methodologies to optimize process quality.

Customer Satisfaction Management

• Develop and implement customer satisfaction measurement programs (internal & external).
• Analyze customer satisfaction surveys, submit analytical reports, and recommend actions for improvement.
• Provide regular customer satisfaction performance reports to senior management.

Quality-Related Risk Management

• Develop a Quality Risk Register identifying all potential risks related to operational processes.
• Establish proactive risk mitigation plans to reduce operational quality risks.
• Collaborate with departments to manage quality-related risks in daily operations.

Awareness and Quality Culture Promotion

• Develop and deliver quality training and awareness programs for all employees.
• Organize workshops and specialized training sessions on quality standards and continuous improvement.
• Promote a culture where “Quality is Everyone’s Responsibility” across the group.

Digital Transformation in Quality Management

• Implement digital quality management systems, including electronic audit tools and real-time dashboards.
• Use AI-powered analytics to predict quality issues and proactively resolve them.
• Automate quality performance reports to ensure speed, accuracy, and transparency.

Reporting and Documentation

• Prepare and submit monthly and quarterly quality reports to senior management.
• Document findings and recommendations from all internal audits.
• Submit readiness reports for certifications and accreditations, identifying gaps and additional requirements.

Job Requirements:

·       Bachelor’s degree in Quality Management / Industrial Engineering / Business Administration or related field.

·       Professional certifications in quality management (such as ISO Lead Auditor, Six Sigma Black Belt).

·       Minimum 10 years of experience in Total Quality Management, with at least 5 years in a senior leadership role.

·       Proven track record in developing and implementing quality systems in global companies or multi-branch organizations.

Key Skills & Competencies:

·       Strong leadership skills with the ability to drive organizational change.

·       Proven ability to develop strategic and operational plans.

·       Expertise in policy development and implementation.

·       Skilled in KPI development, tracking, and analysis.

·       Hands-on experience in securing global certifications.

·       Proficient in internal auditing and analytical reporting.

·       Strong analytical and problem-solving capabilities.

·       Advanced digital skills in quality management systems and data analytics tools.

·       Ability to build and inspire teams and embed a culture of quality at all levels.

·       Excellent Arabic and English communication skills.